Job description:
national program manager
in this role, you will be accountable for advising and driving the growth and profitability of the client's business with bcd travel. Establish and cultivate strong relationships with the influencers and decision-makers of assigned clients. Support and drive, in close partnership with operations and technology teams, client's growth and travel management needs with bcd travel.
as a program manager, you will
* build strong relationships at all levels within the client organization and become their credible partner for travel-related matters
* ensure that bcd travel is aware of any strategic changes within the client organization and recommend the formulation of a "best-fit" strategy
* develop account plans through strong knowledge of the client's business strategy, goals, priorities, and key issues
* improve profitability where possible through pricing adjustment, technology introduction, or any other upselling opportunities
* strong partnership within the team and other departments to meet customer requirements
* assist with ad-hoc projects as necessary and undertake any other reasonable duties as required
about you
* prior travel management company or related business travel account experience desired
* account management experience is required
* ability to act as a 'business owner' and own the growth/profitability of client portfolio
* excellent communication and presentation skills, with the ability to engage at all levels comfortably
* exposure to the hospitality or travel industry would be advantageous
* experience in analyzing and working with data sets is highly preferred
* english level: conversational