Funnel leasing - tsrabout ushelpware is a technology-driven company with a global presence across several countries, including the usa, ukraine, mexico, germany, albania, poland, puerto rico, and the philippines.
we specialize in offering top-notch customer experience and operational support to modern businesses.
our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.position overviewin the role of a technical support representative, your main duty will be to assist clients with various products.
we seek individuals who are enthusiastic about learning and taking initiative to ensure that all issues are resolved effectively, with a sense of accountability and ownership.primary responsibilities:support clients across multiple productsinitial point of contact for customer support issuesresponsible for support cases through the entire life-cycle of the support caselog and track issues in the support ticketing systemtriage support and other department queuesresponsible for handling intricate customer support issueshandle support cases that sometimes require complex resolutionshandle internal/external configuration changes/tasks, data entry, etc.responsible for more complex customer support issuesresponsible for assisting tier 1 associatesescalating issues to senior support team members as neededin-depth troubleshootingqualifications:1-4 years of customer support experiencetechnical troubleshooting and problem-solving skillsexcellent verbal and written english skillsstrong sense of ownership and responsibilitycomfortable supporting clients through multiple support channels (email/phone/chat)competencies/personality traits:an eagerness to learn as our products are constantly changing and improvingable to operate autonomously with minimal direction or guidancehave exceptional communication abilitiesreceptive to coachingpossess a team-oriented mindsetproactive and determined attitudepreferred qualifications:experience in saas customer software supportit/technical/software eng education or experience (current students encouraged to apply!
)experience working with salesforce, zendesk, jira/atlassian#j-18808-ljbffr