As a master scheduler, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience. You will work closely with internal teams to address client needs and contribute to maintaining high levels of customer satisfaction 100% of deliveries and forecasting sales.
responsibilities:
client interaction:
* serve as the main point of contact for clients via phone, email, and other communication channels.
* respond promptly and professionally to client inquiries, providing accurate and timely information.
* assist clients with product or service-related questions, issues, and requests.
* build and maintain strong client relationships through effective communication and problem-solving.
issue resolution:
* investigate and resolve client complaints or issues in a timely and efficient manner.
* collaborate with internal teams to address complex client concerns and ensure resolution.
* escalate issues to appropriate departments when necessary and follow up to ensure resolution.
product/service knowledge:
* develop a deep understanding of our products or services to effectively assist clients.
* stay informed about product updates, changes, and new features.
* provide guidance and recommendations to clients on product/service usage.
* production requirement planning management in erp system.
documentation and reporting:
* maintain accurate and detailed records of client interactions, issues, and resolutions.
* inventory control knowledge
* generate reports on client service activities and feedback for management review.
* identify trends or recurring issues and recommend improvements to enhance client satisfaction.
quality assurance:
* adhere to established service standards and protocols.
* participate in quality assurance processes to ensure consistency and excellence in service delivery.
requirements:
* bachelor’s degree or equivalent.
* proven experience in customer service or a related field. (headliners and overhead systems, door and console armrests, instrument panel trim components, and fiber solutions)
* knowledge of the automotive interior products industry.
* excellent communication and interpersonal skills.
* strong problem-solving abilities and attention to detail.
* ability to handle challenging situations with professionalism and empathy.
* proficiency in using customer service software and tools.