In the managed services department, customers count on us to keep their mysql databases running and we are vital to the success of their business. With 24/7 support of world-class dbas, we are able to deliver the highest quality support to customers around the world!
From incidents and outages handling through a variety of projects executions to proactive recommendations for environments’ improvements - these are our objectives that aim at customers’ satisfaction and translates to customers’ business results.
*what you will do*:
- troubleshoot and resolve customer issues related to db systems availability and performance.
- develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.
- perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.
- react on incidents and provide solutions aiming at maintained environments’ improvements.
- work in a fast-paced environment where we are responsible for companies’ most critical systems. Work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.
*what you have done*:
- 3+ years of experience working with relational databases
- understanding of linux os basics
- proficient in shell usage (bash): commands such as less, nano, vim, grep, cd, df, top, ls, etc.
- can use ssh to connect to remote systems with password and public/private keys
- understanding of concepts like io, load, cpu, ram, and disk usage
- familiar with automation concepts to speed up workflows
- basic knowledge of innodb internals
- basic knowledge of performance schema
- ability to optimize queries
- experience with tools from the percona toolkit or similar to execute tasks
- deep understanding of replication and replication models, including gtid
- skilled in troubleshooting problems in a mysql environment
- knowledgeable in backup solutions and strategies
- familiar with high availability (ha) solutions and strategies
- knowledge of virtually synchronous replication technologies like pxc and innodb group replication
*non-technical skills*:
- ability to independently assess customer/environmental impact
- execute approved change management and implementation plans
- adhere to incident handling processes
- resolve issues by following run-books
- strong written communication skills in english
- ability to write clear and concise technical reports
- effective interpersonal skills to collaborate with internal teams and customers
- capable of communicating complex information to both staff and customers in a straightforward manner
- positive, helpful, and supportive attitude
- strong desire to learn and expand knowledge of dbmss
- ability to thrive in a fast-paced environment
- willingness to contribute to improving operational processes
*what will make you stand out*:
- deep technical understanding of various mysql architectures (backups, percona xtradb cluster/galera, group replication, semi-sync, asynchronous replication)
- expertise in optimizing mysql queries
- proficient with percona toolkit, particularly pt-online-schema-change, pt-table-checksum, pt-table-sync, and understanding their potential impact
- experience working with ansible for automation
- hands-on experience with group replication
- familiarity with pmm (percona monitoring and management)
- knowledge of kubernetes
- experience with cloud technologies and dbaas (database-as-a-service)
- experience with postgres and/or mongodb
- familiarity with the managed service provider model
*closing*:
working hours depending on the timezone ( in utc ). This position is for us east
apac shift - 12:30 am - 8:30am
emea shift - 6:00am - 2:00am
us east shift - 11:00am - 7:00pm
us west shift - 5:30pm - 1:30am
each team member has an* on-call duty during the weekend*s - 12h on saturday and 12h on sunday once a month.
Some *flexibility in availability is required*for internal meetings.
*why join us?*
at our company, you’ll be part of a forward-thinking marketing team that values creativity, collaboration, and continuous learning. We empower our team to take ownership, experiment, and drive real impact in digital growth.
If you’re excited about optimizing digital experiences, growing organic reach, and solving marketing challenges, we’d love to hear from you!
*why percona?*
percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferen