Requisitos~3–5 years in product management or process optimization within cx or customer support environments.
~ strong expertise in chatbot ecosystems, including nlu and conversational design.
~ solid technical understanding of apis, webhooks, and voice technologies (tts, stt, vui).
~ experience with agile/scrum and leading cross-functional teams.
~ data-driven mindset with sql basics and strong analytical and stakeholder communication skills.responsabilidadesown and define the long-term product vision and strategy for chatbot and voice tools.drive the product roadmap based on okrs, prioritizing high-impact initiatives.design and optimize user-centric chatbot and ivr experiences.translate business needs into clear requirements across ops, data, and engineering.use data and performance metrics to continuously improve product quality and scalability.