Overview
bilingual it recruiter at insight global. Candidate must be open to working on-site in mexico city, mexico.
responsibilities
* you’ll analyze business requirements and collaborate with cross-functional teams to design and implement salesforce crm solutions.
* lead stakeholder interviews and workshops, document user stories and acceptance criteria, and support development and testing phases.
* you'll manage jira backlogs and sprints, facilitate alignment between business and technical teams, and identify opportunities for process improvement.
* translate business needs into scalable, high-impact crm solutions that support strategic initiatives.
required skills & experience
* minimum 8 years of experience with salesforce marketing or sales, and service cloud customizations
* hands on experience as a technical ba
* strong proficiency in jira for agile project management
* excellent communication, documentation, and stakeholder engagement skills
nice to have skills & experience
* experience with docusign, emplifi, medialla, mulesoft
* strong background in the automotive industry
* familiarity with salesforce.com web services (json, soap) and vlocity integration procedure
* general marketing cloud api knowledge (soap & rest)
* knowledge of aem (adobe experience manager)
* experience in global delivery environments and cross-product data architecture
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