Bilingual Customer Service Representative (Sales)
Hoy
Customer Service Representative
Descripción
Acerca de la empresa
Compañía a nível mundial solicita agentes para el área de Atención a clientes Bilingüe, brindando asistencia y soporte a nuestros usuarios en Estados Unidos.
Requisitos del puesto
Servicio al Cliente y Ventas vía llamadas Telefónica
Excelente servicio al cliente
Responsabilidades del puesto
- Inglés Avanzado (indispensable)
- Manejo de PC básico, office
- Preparatoria Concluida o Equivalente a High School Diploma.
- Disponibilidad de tiempo completo
MODALIDAD:
Presencial 100%
Prestaciones y beneficios adicionales
- CONTRATACIÓN INMEDIATA
- Salario Promedio Mensual de $14.000 a $8,000
- Capacitación 100% pagada.
- Prestaciones de ley desde el primer día.
- Jornadas de 40 horas a la semana
- Transporte gratuito a metro Ferreria.
- Descanso Domingos y 1 dia rolado entre semana.
Tipo de puesto: Tiempo completo
Sueldo: $1 ,000.00 - 18,000.00 al mes
- Seguro de gastos médicos
- Seguro dental
- Seguro de vida
Pago complementario:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
Tipo de jornada:
- Turno de 8 horas
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
Sales Call Center Supervisor
Hoy
Descripción
The Sales Supervisor is responsible for managing and developing a team of sales agents within a call center. This role includes coaching, providing feedback, and training agents to enhance their sales skills and performance. The Supervisor will also ensure that the team meets and exceeds sales targets while adhering to company standards and delivering exceptional customer service.
Key Responsibilities:
- Coaching and Development: Provide one-on-one and group coaching to sales agents, focusing on techniques to improve sales performance and customer interactions. Develop and implement training programs to address skill gaps.
- Performance Monitoring: Monitor and evaluate agent performance through call reviews, performance metrics, and quality assessments. Provide constructive feedback and actionable insights to help agents improve their skills.
- Sales Strategies: Develop and communicate effective sales strategies and techniques. Share best practices and industry trends with the team to keep them updated and motivated.
- Goal Setting: Set clear sales goals and performance targets for the team. Track progress and performance against these goals, and implement corrective actions as needed to achieve objectives.
- Reporting: Prepare regular reports on team performance, sales metrics, and individual achievements. Use data to identify trends, assess performance, and inform strategic decisions.
- Motivation and Engagement: Foster a positive work environment that encourages team cohesion and motivation. Recognize and reward top performers while addressing performance issues in a supportive manner.
- Customer Focus: Ensure agents understand and adhere to company policies regarding customer interactions. Promote a customer-first approach to enhance satisfaction and loyalty.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $18,000.00 - $22,000.00 al mes
Customer Service Specialist
Hoy
Objective:
Coordinate the production site in the administration of systems and customers requirements to comply the delivering metrics required by the customers also as the administration of the compliance to the production plan in the different manufacturing areas
Responsibilities:
- Elaborate the production plan considering the requirements of the client, levels of inventory and the productive capability.
- Ensure the satisfactory qualification in the official systems of the clients (delivering, tickets, package)
- Ensure the material delivering in time, quantity and form without run into extra cost.
- Control the optimum level of ended product inventory.
- Elaborate a projection of sales in function of the client demands.
- Plan break points, engineering samples and closing programs to avoid obsolescence.
- Control the packaging inventory to ensure compliance with the production schedule and the shipment plan on a daily basis, reporting in a timely manner in the customer's system that applies (e.g. GM:CLIPS, Stellantis:SMART (CMS)). In the case of the container management system activate your backup if necessary (Packing Ing).
Education & experience:
- 3 years of experience in the area.
Requirements:
- Knowledge of client portals (Ford, GM, Stellantis)
- Knowledge of MRP y MRP II system
- Knowledge of IATF 16949 and ISO 14001
- Knowledge of VDA 6.3 (Plus)
- Advance English
CUSTOMER SERVICE AGENT
Job Description
Summary:
Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website
Responsibilities:
- Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
- Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
- Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints
Requirements:
- A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
- Area of study: Customer Service
- Years of experience: One to two years
- Type of experience: Customer Service, Call Center knowledge, AutoZone Culture
- Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software
- Other/preferred: Self-direction.
About Autozone
AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.
Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
Job Identification 8760
Job Schedule Full time
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
CUSTOMER SERVICE AGENT
Job Description
Summary:
Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website
Responsibilities:
- Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
- Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
- Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints
Requirements:
- A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
- Area of study: Customer Service
- Years of experience: One to two years
- Type of experience: Customer Service, Call Center knowledge, AutoZone Culture
- Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software
- Other/preferred: Self-direction.
About Autozone
AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.
Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
Customer Service Specialist
Hoy
Objective:
Coordinate the production site in the administration of systems and customers requirements to comply the delivering metrics required by the customers also as the administration of the compliance to the production plan in the different manufacturing areas
Responsibilities:
- Elaborate the production plan considering the requirements of the client, levels of inventory and the productive capability.
- Ensure the satisfactory qualification in the official systems of the clients (delivering, tickets, package)
- Ensure the material delivering in time, quantity and form without run into extra cost.
- Control the optimum level of ended product inventory.
- Elaborate a projection of sales in function of the client demands.
- Plan break points, engineering samples and closing programs to avoid obsolescence.
- Control the packaging inventory to ensure compliance with the production schedule and the shipment plan on a daily basis, reporting in a timely manner in the customer's system that applies (e.g. GM:CLIPS, Stellantis:SMART (CMS)). In the case of the container management system activate your backup if necessary (Packing Ing).
Education & experience:
- 3 years of experience in the area.
Requirements:
- Knowledge of client portals (Ford, GM, Stellantis)
- Knowledge of MRP y MRP II system
- Knowledge of IATF 16949 and ISO 14001
- Knowledge of VDA 6.3 (Plus)
- Advance English
CUSTOMER SERVICE AGENT
Job Description
Summary:
Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website
Responsibilities:
- Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
- Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
- Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints
Requirements:
- A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
- Area of study: Customer Service
- Years of experience: One to two years
- Type of experience: Customer Service, Call Center knowledge, AutoZone Culture
- Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software
- Other/preferred: Self-direction.
About Autozone
AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.
Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
Customer Service Specialist (duplicate)
Hoy
Job Description
Summary:
We are seeking an experienced Customer Service Representative to coordinate the administration of systems and customer requirements.
Key Responsibilities:
- Develop a production plan by considering client needs, inventory levels, and productive capabilities.
- Ensure satisfactory qualification in official client systems.
- Guarantee timely material delivery without incurring extra costs.
- Control optimal levels of finished product inventory.
- Prepare sales projections based on client demands.
- Plan break points, engineering samples, and closing programs to prevent obsolescence.
- Monitor packaging inventory to ensure compliance with production schedules and shipment plans.
Requirements:
- Bachelor's degree.
- At least 3 years of experience in the field.
- Knowledge of client portals.
- Proficiency in MRP and MRP II systems.
- Familiarity with IATF 16949 and ISO 14001 standards.
- Understanding of VDA 6.3 principles.
- Advanced English skills.
Customer Service Coordinator
Hoy
Job Title: Customer Service Coordinator
We are seeking a highly skilled and experienced professional to coordinate the production site in the administration of systems and customer requirements. The successful candidate will ensure compliance with delivering metrics required by customers and administer the compliance to the production plan in different manufacturing areas.
Key Responsibilities:
- Develop the production plan considering client requirements, inventory levels, and productive capability.
- Ensure satisfactory qualification in official client systems (delivering, tickets, package).
- Guarantee timely delivery of materials in correct quantity and form without incurring extra costs.
- Control the optimal level of finished product inventory.
- Prepare sales projections based on client demands.
- Plan break points, engineering samples, and closing programs to avoid obsolescence.
- Monitor packaging inventory to ensure compliance with production schedules and shipment plans daily, reporting in a timely manner in the applicable customer system.
Requirements:
- At least 3 years of experience in the field.
- Knowledge of client portals.
- Understanding of MRP and MRP II systems.
- Compliance with IATF 16949 and ISO 14001 standards.
- Familiarity with VDA 6.3 guidelines.
- Advanced English skills.
The ideal candidate will possess excellent communication and organizational skills, be able to work under pressure, and maintain confidentiality when dealing with sensitive information.
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