The workforce cap analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
responsibilities
* performs workforce analytics, monitoring, assessing, and analyzing and/or evaluating workforce data.
* performs short and long term capacity planning analysis. Makes judgments and formulates recommendations on policies, procedures or practices.
* independently identifies capacity issues and recommends solutions.
* applies good understanding of how the team interacts with others in accomplishing the goals of the area.
* applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
* identifies policy gaps and formulates policies. Interprets data and makes recommendations. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
* limited but direct impact on the business through the quality of the tasks/services provided. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
qualifications
* 0-2 years relevant experience
* basic level experience in a related role (combination of education/experience).
* basic analysis and reporting skills
education
* bachelor’s/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
workforce cap analyst 2
personal con conocimiento en gestión de planta, indicadores operativos y
conceptos y cálculos clave de workforce management (fte, availability, utilización, etc)
conocimiento de operaciones y dinámicas de sucursales.
responsibilities
* generar los análisis de capacity plan (corto mediano y/o largo plazo) del negocio
* gestión e ingesta de información para los análisis requeridos
* presentación de resultados de análisis a su manager directo y la dirección de wfm
* solucionar y/o escalar impedimentos o riesgos a tiempo, así como generar un plan alterno (propuesta) de solución.
* emitir recomendaciones para la gestión de planta de los diferentes puestos de sucursal.
* identificar riesgos y oportunidades para mejorar la eficiencia en la gestión de planta.
calificaciones
* 0-2 años de experiência en manejo de indicadores, gestión de planta y finanzas
* manejo intermedio de office (comprobable) power point, word, excel (tablas dinámicas, fórmulas, gráficas, etc)
* presentaciones ejecutivas
* habilidad de negociación
* gran capacidad de análisis y síntesis
* conocimiento en herramientas de programación python (deseable)
* conocimiento en tableau para generación de reportes (deseable)
job family group: operations - core | job family: workforce capacity | time type: full time
citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
view the "eeo is the law" poster. View the eeo is the law supplement. View the eeo policy statement. View the pay transparency posting.
banamex - workforce cap analyst - c09
hoy
responsibilities:
* produces daily and monthly reporting using appropriate systems.
* adds/ modifies those reports doing changes when needed.
* standardizes and optimizes mis processes. Documents reporting processes.
* guarantees a high quality of the mis to fulfill business needs.
* applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
* makes evaluative judgments based on the analysis of factual information.
* limited but direct impact on the business through the quality of the tasks/services provided.
qualifications
* basic analysis and reporting skills basic level experience in a related role (combination of education/experience).
education
* bachelor’s/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
conocimientos en excel, tablas dinámicas, formulas, cruces. Macros deseable. Conocimiento básico de wfm. Jornada laboral de 15 a 23 horas. Disponibilidad para trabajar horas extras, guardias, fines de semana y días festivos.
job family group: operations - core | job family: workforce capacity | time type: full time
citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the eeo posters and pay transparency postings.
workforce cap sr analyst
hoy
workforce management & optimization is an organization designed to optimize people, processes and technology. Our mission is to partner with citibanamex businesses to improve the customer experience, increase revenue, achieve service objectives and maximize efficiency.
responsibilities:
* acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce.
* serves as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management.
* recommends and implements new work procedures.
* addresses and resolves exceptional/unusual situations within workforce management.
* partners with the operation team(s) and other departments within workforce.
* mentors lower level analysts.
qualifications
* 5-8 years relevant experience
* ability to analyze and present on data trends for operational risk and efficiencies
* workforce, collections or contact center experience
education
* bachelor’s/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
job family group: operations - core | job family: workforce capacity | time type: full time
citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
view the "eeo is the law" poster. View the eeo law supplement. View the eeo policy statement. View the pay transparency posting.
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