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The Remote Billing Specialist plays a vital role in maintaining the financial health and client satisfaction of the firm. This position ensures that all billing, collections, and payment processes are completed with accuracy, professionalism, and empathy. The Billing Specialist manages the firm’s payment queues, oversees collections, assists clients with payments, and monitors account aging to ensure financial efficiency and integrity.
Roles and Responsibilities
- Answer incoming payment-related calls promptly and professionally.
- Assist clients in understanding payment options and processes.
- Ensure accurate documentation of all payment inquiries and resolutions.
Collections Management
- Conduct collection calls with professionalism, empathy, and consistency.
- Follow up on past-due accounts to maintain healthy receivable balances.
- Maintain detailed records of all communication and payment arrangements.
Payment Processing Support
- Assist clients in processing payments accurately and securely.
- Verify payment details and update client accounts as needed.
- Ensure compliance with firm financial policies and confidentiality standards.
- Regularly monitor and manage the aging report to maintain a balanced portfolio.
- Identify and escalate high-risk or delinquent accounts.
- Collaborate with leadership to implement strategies for improvement.
- Excellent verbal communication and negotiation skills.
- Strong attention to detail and accuracy in all financial transactions.
- Bilingual (English/Spanish) preferred to communicate effectively with clients and with stakeholders in the firm.
- Proficiency in billing software, CRMs, and digital payment platforms.
- Strong organizational and time management abilities in a remote work environment.
- Empathy and professionalism when handling sensitive financial conversations.
- Analytical mindset to interpret aging reports and identify patterns or discrepancies.
Core Values & Work Ethic
The Remote Billing Specialist upholds the firm’s values by demonstrating integrity, compassion, and accountability in all client and financial interactions. By balancing accuracy with empathy, the Billing Specialist reinforces trust between the firm and its clients while contributing to the organization’s financial sustainability.
Commitment & Professional Qualities
- Commit to the Cause
- Make It Happen
- Break the Ceiling
Seniority level
- Associate
Employment type
- Full-time
Job function
- General Business
- Industries: Legal Services
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