Responsibilitiesprimary point of contact for clients and internal offshore teams for the assigned brands.effectively communicate project requirements to team members and stakeholders in a timely and clear fashion.collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction.manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects.build strong relationships with clients ensuring high satisfaction and trust.defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business.track and report on volume, turnaround time (tat), and sla adherence and provide regular updates and reporting.works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models.manages and mitigates engagement‐level issues and risks and ensures proactive communication.evaluates operational metrics, formulates and implements short‐term and long‐term operational plans, and leads change management with regard to operations and delivery accordingly.sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes.qualificationsonly cvs in english will be considered.
advanced english proficiency is required.only candidates with previous experience in pharmaceutical marketing and/or supporting pharma clients will be considered for this role.minimum of 4-6+ years of service industry experience, preferably serving the pharma/life‐science industry.strong understanding of the mlr process.strong understanding of project management, financial and business acumen.excellent people management skills.strong written and verbal communication/presentation skills.experience with systems commonly used to support medical communications/mlr processes (for example, veeva promo mats).
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