Job description
the position of deskside technician on-demand is a key role that involves providing technical support and maintenance services to end-users at corporate locations. The successful candidate will be responsible for troubleshooting, repairing, and performing preventative maintenance on end-user computing equipment and peripheral devices.
key responsibilities:
* provide onsite technical support to end-users with operational and technical issues, ensuring timely resolution and meeting specified service level agreements (slas)
* ensure that each desktop device is installed with the appropriate operating system image
* resolve incidents and problems associated with end-user computing (euc) equipment
* perform reactive troubleshooting to identify potential incidents or problems and take proactive measures to prevent them from occurring in the future
* support end-users connecting to the corporate network and assist in the coordination and completion of accessing local area network (lan), print, and file services; wide area network (wan); and accessing appropriate lan segments
* provide repair and maintenance services for mobile devices
* install, upgrade, and repair euc equipment, including desktops, laptops, monitors, and associated peripherals
* provide software break/fix services and replacement of non-warranty assets for end-users
* configure and support end-users on mobile computing platforms
* provide vip support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc
* create, change, and remove printer configurations and queues based on requests and in accordance with slas
* provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
* provide regular, accurate, and timely feedback regarding customer requirements, which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel
* utilize problem management database and systems to track and report on customer calls and requests
* monitor security profiles and anti-virus software on all desktop devices and take appropriate actions as necessary