Main purpose
the sales associate contributes to the boutique success by meeting and surpassing sales objectives and conscious to reach excellent performance and align with compliance, also represents montblanc in a professional manner that results in an excellent customer experience.
key responsibilities
sales
* achieve individual sales goals and help to achieve overall results.
* process product exchanges.
* maintain operational standards by ensuring inventory control.
* assist in maintaining the general visual merchandising of the boutique.
* follow retail signature process in order to ensure excellent customer experience inside the boutique.
* record sales transactions in the system align with compliance.
* inventory executions and report through sovia tool.
* correct use of product
customer experience / customer relationships
* customer obsessed. Establish and maintain a strong client relationship through authorized montblanc application.
* always provide a high level of customer service including prompt response to client requests/complaints.
* develop and maintain customers data base.
* handling of text messages with clients in a professional manner.
* keep accurate control records of all customer repairs (ensure repairs are sent to sav and communicate repair status to clients and closed follow up to complete the process).
* protect and assure a professional use of data information.
* assist vip customers.
* prospect new clients. Follow up crm objectives and daily tasks.
reporting:
* able to prepare and update sales information and send daily reports to managers.
* report of visual merchandising guidelines.
* palacio de hierro invoicing reporting if apply.
* support in all operational processes in order to assure positive audit results.
training:
* participate in all trainings and responsible of becoming an expert in product knowledge.
* strong interest and self study to learn about new products and stories. Connect, engage and inspire customers.
* achieve weekly training tasks in meapp y e-learning apps
don´t miss the opportunity!