Position summary
the introductory position of assistant casino host (caha) will provide support to the casino host (caht) onboard each ship.
the caha will assist in all onboard areas of casino marketing and vip services.
this includes, but is not limited to, all administrative duties and reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising and signage, casino tournaments, promotions, special events and casino groups.
essential duties and responsibilities
all duties and responsibilities are to be performed in accordance with royal caribbean international's the royal way, sqm policies and procedures, usph guidelines, environmental, and safety policies.
each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
in accordance with royal caribbean international's philosophy of anchored in excellence, each employee always conducts oneself in a professional and courteous manner.
this consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
the position of assistant casino host reports directly to the casino host.
player program and marketing guidance will be communicated to the shipboard casino teams from the traveling casino host, manager, casino marketing & vip services‐shipside and/or director of casino marketing.
casino management may assign additional duties and responsibilities as needed in order to enhance the overall onboard gaming and guest experience to elevate nps and drive revenue.
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