Incident manager at nocjob summarynoc incident manager will lead a team with the target to ensure that activities within the gnoc scope are executed, followed up and done accordingly to sla and kpi's. The incident manager will drive and secure all activities are performed on an adequate and timely basis for the different stakeholders.the incident manager plays a critical role in maintaining network availability, service quality, and customer satisfaction. Their primary responsibility is to manage the lifecycle of incidents that affect telecom services (voice, data, mobile, fiber, core, etc.).responsibilities & tasksmajor incident management (p1/p2)for high-severity incidents:initiate major incident process.open bridge calls with technical teams.engage multi-vendors if neededcoordinate across:core network teamran teamtransmission teamfield operationsprovide executive-level updates.communication managementsend timely updates to:internal managementcustomer care teamsenterprise customers (if impacted)provide:incident summaryaffected servicesroot cause (if known)estimated time to restore (etr)maintain communication cadenceroot cause & post-incident reviewensure root cause analysis (rca) is delivered.conduct post-incident review (pir).identify preventive actions.raise problem management tickets for recurring faults.hands-on experience on ems and nms system and aware of daily health checks of nesposition qualificationscore competences:outstanding english and spanish communication and presentation skillsbe customer and business oriented and have consultative approachproblem solving and analytic thinkingvery good understanding of leadership frameworkcreative & innovativeable to lead and motivate people, to promote responsibility and to facilitate diversity & awarenessknowledge of huawei's existing and future product/services portfoliosense of urgency with quality as a key deliverablestrong background in managing/effecting changeexperience with the interpretation of quality indicators to detect and implement corrective actionresults focused, priority setting to resolve conflicting goals with restricted resourcesa thorough and methodical approach to workhighly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.experience with multiple customers/ multiple accounts and prioritiesunderstanding of financial aspects of the roleminimum qualifications & experience requirements:at least 3 years' experience in people managementbachelor's degree in computer science or electrical engineering and 4 years relevant telecom experience within noc operation or at least 7 years of relevant telecom experience in customer support.understanding of 2 g-3 g-4 g telecom networks, access network, network elements and telecom servicesgood knowledge of microsoft office suitegood knowledge of radio frequencycustomer issue handling