Guadalajara
field service engineer - makro
your opportunity
perform installation, start‐up, commissioning and test of the sidel equipment supplied to customer sites, specialized on automation
perform technical assistance during and after the warranty period, carry out training and other after sales services of sidel`s equipment installed at customer sites.
develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction.
your mission
* test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications,
* operate on automation systems, hmi and electrical plant for regular activities and troubleshooting as per standard operating procedures
* properly handle, check and transfer equipment non-conformities
* submit regularly working time and technical reports in reference to carried-out activities
* ensure ultimate internal and external customer satisfaction
* perform activities in line with the standard operating procedures (sops), sidel coordination plan rules and customer rules
* report after sales opportunities detected on customer site
* coach junior colleagues on the on-site behaviour, technical activities, troubleshooting and reporting deliverables
* report to the ism for team site activities
your profile
* qualifications: 3 years experience in field activities
* experience in the beverage industry
* consolidated technical background on automation and electrical (tia portal ; step7; rockwell automation; b&r)
* knowledge of sidel portfolio is a plus.
* knowledge of the process machineries upstream sidel equipments
* knowledge of microbiological principles, hygienic and environmental conditions and guidelines
* able to travel (up to 90% in international environment)
* with or without experiences in beverage industry. Potential, soft skills and behaviors are much more important, focus on quality
* foreign languages: english and spanish
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