Educational support ecosystems face escalating complexity as demands from schools, students, and families intensify. Schools demand immediate, ai-powered responses spanning learning platforms, student information systems, devices, and operational workflows. Yet most organizations remain mired in disconnected tools, manual handoffs, and fragile processes that break down under real-world pressure.
what you will be doing
* ai-augmented customer resolutions: investigate complex tickets escalated from ai systems, apply human judgment to areas where ai underperforms, and subsequently enhance the ai system by addressing identified gaps
what you won’t be doing
* spending two full months ramping up; you will be expected to become proficient with several products within your first month (we recognize this timeline is demanding)
* depending on your managers for assistance; if you cannot unblock yourself effectively, this role will present significant challenges
ingeniero de soporte técnico key responsibilities
* combine technical human judgment and ai capabilities to provide exceptional customer support, concentrating on complex scenarios that ai cannot yet independently resolve
basic requirements
* minimum of 3 total years of experience in a technical customer support role
* basic coding skills for the purpose of troubleshooting/bug fixes
* troubleshooting skills: explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail
* must be based in a north or south american time zone
about alpha
alpha school is on a mission to reshape education with a bold approach that harnesses ai to accelerate learning and unleash student potential. They don’t play by the old rules. Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands‑on, passion‑driven learning that truly prepares them for the real world. Alpha school is rewriting the rules of education.
working with us
this is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with crossover as a contractor of record. The compensation level for this role is $30 usd/hour, which equates to $60,000 usd/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
crossover job code: lj-5729-mx-guadalaj-ingenierodesop.001
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