Lead claims and customer service team
this role oversees day-to-day claims handling, call center management, and complaint resolution.
main responsibilities:
* monitor operational metrics and ensure compliance with local regulations and industry guidelines.
* manage the correct execution of new deals and amendments to existing processes.
* provide technical support to claims associates regarding claims decisions and customer service interactions.
requirements:
* a minimum of 4-5 years' experience in a similar function within the insurance sector.
* experience in claims handling and team management.
* fluency in english and spanish.
* a strong work ethic and commitment to deliver results.
* customer-focused and able to work under pressure.