The ops sup team lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the operations - core team.
the overall objective of this role is to ensure the seamless delivery of operations support services in alignment with citi operations support infrastructure and processes
*responsibilities*:
- lead a small team by providing coaching and mentoring
- perform business analysis and documentation of the current and future state of client reports and advices (client communication letters, notices, and confirms)
- provide regular status updates for all project participants as well as creating presentations for steering committee updates
- work with various legal & compliance teams to obtain sign-off on all regulatory business requirements
- serve as primary liaison between the key business stakeholder and technology
- recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- create and facilitate training sessions, webcast demos, user acceptance test scripts, and business scenarios
- create, manage and maintain a project plan and act as the project manager for all follow ups across various departments
- work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the america's region
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- previous relevant experience preferred (combination of education/experience)
- proficient in microsoft office
- proactive leadership and motivational skills
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
*requisitos*:
- bachillerato concluido o lic trunca.
- experiência mínimo 2 años en tema operaciones / manejo de equipo/ coordinación
- conocimiento de sistema de pensiones afore
regulaciones/ procesos/consar
excel
- intermedio // administración de (cruces)
- analítico-administrativo-comunicación efectivo
*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time-
- view citi's _eeo policy statement_ and the _know your rights_ poster._