Business concierge fiesta inn playa del carmen
join to apply for the business concierge fiesta inn playa del carmen role at posadas.
location: quintana roo, mx
company: grupoposadp2
application deadline: 24 june 2025
mission of the position
provide support in all gsh functions through optimal supervision of policy compliance, standards, and service protocols during your shift, ensuring the hotel fulfills its mission of being guests' second home.
specializations
* customer service
* issue resolution
* human talent management
technical knowledge
* personnel management
education
* bachelor's degree in administration or tourism
computer skills
office suite
languages
english
experience
call center, receptionist
main responsibilities
* greet, receive, and bid farewell to guests professionally; support and cover for gsh absences; coordinate and supervise department areas during your shift; stay informed about social and cultural events to assist guests accordingly.
* ensure efficient guest registration adhering to policies and standards.
* be present in the main lobby to welcome guests and escort them to the reception area.
* supervise staff on duty to ensure proper uniform and image standards.
* pre-assign arrivals, prioritizing vips and fr members in the exclusive floor.
* periodically review the minutero to validate delays and take corrective actions.
* verify setup of coffee station and business center on the floor fiesta.
* ensure reception staff comply with registration standards during check-in/out, applying proper phraseology and benefits.
* adhere to policies, manuals, procedures, and standards of posadas.
#j-18808-ljbffr