*what you will do*
- client & contractor onboarding: facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
- follow-up & value assurance: during the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
- issue resolution: act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
- communication & documentation: communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs.
document onboarding steps and maintain records to track progress and success;
- plan presentation: develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals;
- survey distribution: send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.
*must haves*
- *strong communication skills*: excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
- *customer service orientation*: a client-first attitude with a commitment to providing a positive and supportive onboarding experience;
- *responsiveness & reliability*: punctuality, responsiveness, and follow-through are essential in this role;
- *attention to detail*: highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
- *experience with onboarding strategies*: prior experience developing and presenting onboarding plans;
- *multitasking ability*: capable of managing multiple onboarding tasks and tracking progress across various projects;
- *technical proficiency*: familiarity with tools such as google sheets, slack, asana and other onboarding-related software;
- upper-intermediate english level.
*the benefits of joining us*
- *professional growth*
accelerate your professional journey with mentorship, techtalks, and personalized growth roadmaps
- *competitive compensation*
we match your ever-growing skills, talent, and contributions with competitive usd-based compensation and budgets for education, fitness, and team activities
- *a selection of exciting projects*
join projects with modern solutions development and top-tier clients that include fortune 500 enterprises and leading product brands
- *flextime*
tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.
*job types*: full-time, contract
work location: in person