It director contact center product managementjoin to apply for the it director contact center product management role at johnson controlsit director contact center product management2 days ago be among the first 25 applicantsjoin to apply for the it director contact center product management role at johnson controlsdirector customer experience platforms product managementlocation:bangalore, indiabratislava, sloveniamonterrey, mexicoglendale, wi, usaaurora, co, usawhat you will do?The director of customer experience platforms product management will lead a diverse team of direct reports, indirect reports and 3rd party resources to deliver the customer experience of the future for 7000+ agents and supervisors. The role will focus on the evolution of the customer journey to meet johnson controls strategic vision. This role is responsible for the strategy around the products that transform jcis customer experience and user experience, and the realization of that strategy. There are three product delivery streams that flow into this domain: contact center ecosystem, telecom routing, teams voice. Contact center ecosystem includes customer journey design/scripting, acd/ivr, quality management, workforce management, reporting, analytics, conversational ai and other capabilities.how you will do it?Lead technical exploration, innovation, design and development of new features & componentsdrive technical discussions; propose solutions and alternatives.interact with architects and other members of the team to ensure that solution fits with overall architecturebuild strong business relationships to better understand requirementstranslate business requirements into technical requirementsmake technology understandable to non-technology stakeholdersgrow the careers of your direct reports, setting goals, understanding their personal vision and getting them the mentors and stretch assignments to achieve that visiondrive accountability to operate within agile devops methodologywhat we look for?The candidate must have a deep technology background in nice cx oneexperience with other customer experience platforms is highly advantageousstrong presentation skills and the ability to communicate to a diverse audience is highly valuedcandidate should have experience with financial modeling to support the development of future state business casesability to build relationships and motivate resources who report to different managersability to align to multiple projects and workstreams and organize the priorities of eachwe appreciate that a job description is a wish-list and we encourage candidates to apply even if they don’t believe they tick every box. A career is an evolution and if you are the right candidate to develop into this role, your leadership will provide the mentoring to help you fill the gaps and reach your potential.seniority levelseniority leveldirectoremployment typeemployment typefull-timejob functionjob functioninformation technologyindustriesindustrial machinery manufacturingreferrals increase your chances of interviewing at johnson controls by 2xsign in to set job alerts for “director of information technology” roles.we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
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