Job mission:
resolve application incidents caused by component errors, and recommend best practices for configuring the application environment to ensure proper functionality. Additionally, channel new adjustment and/or development requests to the respective department.
requirements:
* bachelor's degree in computer science/engineering or equivalent (degree completed or near completion)
* minimum of 3 years of experience in providing technical support for software products.
* bilingual spanish - english
* proficiency in programming languages and databases (vb6, advanced c#, javascript, ms sql server, ms windows server)
* must reside in mexico.
* flexibility with shifts and work hours (bonuses are paid for completed shifts and hours)
* strong customer service skills
* banking experience is a plus
* ability to work night shifts due to the nature of the project
* tests and interviews will be conducted in english
* night shift: 10:00 pm to 6:00 am
we offer:
* home office
* specialized training
* medical insurance bonus
* educational support benefits
* technology company perks
* legal benefits