We need a structured, detail-oriented customer support specialist to support b2b order processing, documentation, and shipment coordination. This is an operational coordination role.work type: remotetime zone: u.s. Pacific timejob responsibilities:manage customer email communication (order status, documentation, updates)enter customer orders in quickbooks/ erpprepare export documents, packing lists, certificates, and shipping documentscoordinate with freight forwardersprepare weekly reportsrequirements3+ years in manufacturing customer service or order processingexperience with quickbooks or erp systemsexperience handling international shipments preferredexcellent written englishrequired traitsextremely detail-orientedproactive follow-up mentalityorganized and process-drivencomfortable working in fast-paced industrial environmenthigh accountabilitypreferred candidate:has prior experience in sales and customer support, or customer assistance at music festivals or large eventsthrives in dynamic, fast-paced environments with high message or customer interaction volumesminimum technical and work environment requirements:internet connection:primary internet connection with a minimum speed of15 mbps.backup internet connection with at least10 mbps.backup connection must be capable of supporting work during a power outage.primary device:desktop or laptop equipped with at least:intel core i5 (8th generation or newer),intel core i3 (10th generation or newer),amd ryzen 5, or an equivalent processor.a minimum of8 gb ram.backup device:must meet or exceed the performance of anintel core i3processor.must be functional during power interruptions.peripherals and workspace:a functioningwebcam.anoise-canceling usb headset.aquiet, dedicated home office space.asmartphonefor communication and verification purposes.benefitsjoin our dynamic team:experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.embrace the opportunities:seize daily chances to learn, innovate, and excel. Make a real impact in your field.limitless career growth:unlock a world of possibilities and resources to propel your career forward.fast-paced thrills:thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.flexibility, your way:embrace the freedom to work from home or any location of your choice. Create your ideal work environment.work-life balance at its best:say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.