*role*:
- as program manager : responsible for the overall strategic steering and coordination of world programs, as well as customer relationship management for the program.
- as managing insurer : manage the relationship and commercial activity for a portfolio of clients where another mnc team provides the strategic lead.
feel free to reach out for any further detail.
*challenges*:
- deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (nps) translated into high retention performance.
- identify new cross and up selling business opportunities, build and execute plans to convert these opportunities.
- support the transition to one mnc (bt) in the region.
*main tasks*:
under the guidance and reporting to mnc regional account director.
reach targets of portfolio growth and quality.
as program manager
- ensure proper implementation of programs by taking an active role and ownership in the deal teams and co-ordination of mnc teams both domestically and overseas.
- secure renewal by delivering the correct balance of customer need with mnc business targets and metrics, identify cross
- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to cuw authority rules and guidelines.
- perform amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.
- review and analyze and implement transfers requests from ehbus to mnc.
as managing insurer
- responsible for implementing and issuing the policy at local level.
- train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the ma
- report to program account director on performance of managed policies, in terms of risk acceptance and lr, and raising of mid
- term amendment requests.
take personal responsibility for the implementation of group-wide quality of service standards.
- service customers based on guidelines.
- comply with account management standards in regards to mnc processes, business rules and systems.
- interact and coordinate closely with other core functions (i.e., credit, claims, contract management) in order to propose a broad customer centric service, as well as other mnc account mgt teams and mnc central team.
as program manager
- be the main contact person with the broker and client program management teams.
as managing insurer
- interact with broker and client as directed by program manager.
*typical functional skills / experiences*
- advanced ability to manage and co-ordinate large international and remote teams to achieve objectives.
- advanced knowledge of the credit insurance industry, products and regulations.
- expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service.
- advanced ability to work to strategy guidelines to successfully achieve portfolio renewal.
- advanced ability to up and cross sell products during customer interactions to achieve growth targets.
- competent ability to build extensive networks with close contacts to market players and opinion leaders.
- competent knowledge of claims methodologies and the impact of policy conditions.
- expert ability to negotiate with customers in order to achieve results.
- competent ability to operate in a matrix structure.
- competent knowledge of basic it systems (eg. Ms word, excel) and ability to learn new systems - excel and powerpoint skills need to be very good.
- advanced knowledge of written and spoken english.