Job descriptionthis role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.key responsibilitiesestablishes a connection with customers to gather and capture information, to file a first notice of loss claimprovides an overview of the basic claims process and information of a general nature to customers.receives, screens, and routes incoming telephone calls and other electronic correspondence.contacts or receives contact from customers or other claim‐related third parties to obtain and/or provide necessary file information to comply with quality and process standardsfollows established guidelines specific to each claim report or inquiry to include clear and accurate documentationassists customers with scheduling auto and/or property inspections, and a rental car as neededremains empathetic and engaged during customer interactions.uses online resources, system-generated prompts, and claims knowledge to assist customers, and sets expectations for the next steps to resolve their claimpreferred qualificationshigh school diploma/ ged or equivalent experiencecall center experience (preferred)insurance industry knowledge (preferred)functional skillsability to empathize with the customer.performs routine tasks of basic complexity under general supervision.computer skillsgood organization skills with timely follow‐up skillsgood oral and written communication skillsfully bilingual (english/spanish)benefitsfull paid during trainingnine days of paid time off (pto) in addition to regular vacationsfully reported wages to imss and infonavitweekly food vouchers of $328 mxnweekly paymentlife and burial insuranceinternet and electricity bonusspecial discounts at establishmentsemployee referral programmonthly activities and celebrationscompensationfor this position, we offer up to $24,000 mxn monthly before taxes.
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