The operations ii or program management assistant handles specific tasks for the various client account teams.key responsibilities include:a program management assistant must quickly learn and understand account specifics such as hardware used per client, part requirements, contract specifications.the program management assistant works closely with other internal departments when problem verifying/solving, such as logistics, level 1, service desk and tech support.the program management assistant should have a basic understanding of supply chain for delivery issues and the requirements of different logistics couriers.the program management assistant must have basic knowledge in hardware troubleshooting documentation and multiple processes used by the field organization.the program management assistants handle daily usage of multiple reporting platforms like microstrategy and power bi.knowledge requirements:hardware: knowledge of desktop, laptops and laser printer components, most important components and their main function.advanced usage of microsoft office or office 365service desk or customer service experience over the phone with us clients is mandatory (1 year minimum).must have earlier knowledge and experience of compucom's main reporting systems such as clarify/clearvision, service now, power bi and microstrategymust have experience with ticket lifecycle management and sla requirements.skills & qualifications:excellent english skills. (above 80% conversational skills)process and results orientedexcellent multitasking skillsability to work without direct supervision and complete tasks on timeresponsible and with a sense of urgencycall ownershipwe offer:major medical expense planlife insurancesaving fund: 10% of your base salarychristmas bonus averaging 30 days' pay for every yeargrocery & restaurant vouchers