Key responsibilities of a customer service professional:
* communicate customer needs: ensure customer needs are clearly articulated and escalated as necessary to preserve stakeholder interests.
* manage returns and rejections: handle customer returns/rejections caused by material/logistics issues, ensuring complaints are resolved promptly and efficiently.
* monitor and improve delivery performance: track customer complaints and delivery performance to identify areas for improvement and optimize logistics processes.
additional key responsibilities include:
* release and analysis: analyze customer releases/demand, communicating shifts in demand to operational teams and procuring supply commitments for increases from suppliers.
* premium costs and expedites: negotiate customer payment of premium costs when costs arise due to customer fault, expedite finished goods production for daily and weekly shipments, and ensure timely availability of materials at distribution centers.
* shipping and program changes: generate daily ship plans for distribution centers, coordinate program and engineering changes with cross-functional teams, and minimize exposure to obsolescence.
requirements:
1. bachelor's degree preferred in business or related field.
2. proficient keyboarding skills required.
3. intermediate proficiency in ms excel, powerpoint, and word required.
4. erp/mrp knowledge required.
5. as400/qad knowledge desired.
6. familiarity with automotive customer portals desired.
7. english language proficiency required.
8. lpa audit familiarity desired.
9. fca 7.22 ford apps & portal training.