Position: bilingual help desk analyst cdmx
position summary:
the bilingual help desk analyst is responsible for providing first-level technical support to internal users in both english and spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.
pay range and compensation package
* pay up to $20,000 mxn (before taxes).
* food vouchers, 30-day aguinaldo, and 35% vacation bonus.
* comprehensive life and medical insurance.
* growth opportunities as we continue to expand
responsibilities
* respond to technical support requests via tickets, in both english and spanish.
* log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
* escalate complex problems following established procedures.
* maintain clear, empathetic, and professional communication with users.
* document solutions and procedures in the knowledge base.
* monitor compliance with sla and support kpis.
* participate in continuous improvement projects within the support area.
requirements
* advanced english level (spoken and written).
* minimum 1 year of experience in help desk or technical support roles.
* basic to intermediate knowledge of windows 10/11 operating systems, microsoft 365, among others.
* ability to diagnose technical problems and provide effective solutions.
* customer-oriented, proactive attitude, and ability to work under pressure.
nice to have
* certifications such as itil foundation, comptia a+, or similar.
* experience with ticketing systems (e.g., zendesk, jira, servicenow, etc.).
* familiarity with corporate environments and it policies.
what would a typical day look like for you as a bilingual help desk analyst in cdmx?
your day starts by reviewing support tickets in both english and spanish, prioritizing requests like password resets for gorgias and dial tower, network issues, or basic workstation problems. You provide clear, professional technical support and escalate more complex issues following the proper procedures.
you also handle on-site support—moving equipment or making sure workstations are up to date. Keeping an accurate inventory of devices and accessories in cdmx is part of your routine, as well as reporting any network issues to the appropriate isp.
while you won’t be working with m365 or ws1 from day one, you're constantly learning and growing. Your daily focus is on delivering fast, effective solutions, documenting every case clearly, and contributing to the team's continuous improvement.
other roles included
help desk agent
hoy
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company's trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
help desk specialist
hoy
job summary
the ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:
* providing exceptional customer support through various channels.
* responding promptly and professionally to customer inquiries, effectively resolving issues.
* maintaining accurate records of customer interactions and feedback for continuous improvement.
* collaborating with internal teams to address customer complaints and enhance overall satisfaction.
requirements:
* bilingual english (b2/c1 level) and spanish language proficiency is essential.
* a minimum of six months\' experience as a verifiable bilingual telephone agent.
* verifiable job stability in the employment record.
* a completed bachelor\'s degree or high school diploma from a recognized institution.
* able to work varied shifts, including weekends and holidays.
work environment:
the successful candidate will work in a modern office setting in mexico city.
help desk analyst
hoy
our opportunity
ria is looking for a help desk analyst. This position will play a key role in assisting agents and, correspondents globally, and corporate stores via internet. As a help desk analyst, you will report directly to the help desk supervisor. This position will be for an fxonline project.
key responsibilities include:
* make outgoing calls providing excellent customer service related to web support assistance.
* pc approval and registration
* remote connection assistance
* reporting errors in the web page
* review the computer to ensure requirements verification.
* documenting and troubleshooting of issues.
* working continuously on a task until completion (or referral to third parties, if appropriate)
* rapidly establishing a good working relationship with customers and other professionals.
qualifications
embraces our values; always humble, always open, always driven, and always transparent. To be successful in this role, you will need excellent communication skills in english and spanish and experience in customer service. The key skills required for the position are excellent phone etiquette, data entry, and attention to detail. The soft skills you will need are a positive attitude, being a team player, and patient with our clients
also we need:
* advanced english level
* experience working with microsoft technologies
* one year customer service work experience preferred.
* remote installations
* excellent timely service standard
* flexible to adapt to different communication styles and modify approach accordingly
* we are looking for a team player with highly effective analytical and problem-solving skills
* a can-do attitude and curiosity to learn
hoy
help desk bilingüe
en azka it consulting estamos en busca de tu talento para integrarte a una empresa alemana de producción de piezas de automoviles
requisitos
* licenciatura concluida o trunca
* inglés fluido
* 3 años de experiência en adelante en mesa de servicio / servicio al cliente.
responsabilidades
* responde a los incidentes de soporte entrantes (es decir, teléfono, chat, correo electrónico, texto y video) de manera oportuna y profesional.
* evalúa los problemas entrantes y brinda asistencia utilizando la información y documentación de soporte adecuadas.
* realiza entradas para problemas entrantes y todas las actividades relacionadas con cualquier problema existente dentro del sistema de seguimiento de incidentes. Las entradas son precisas, detalladas e incluyen todos los campos obligatorios
* completar todas las tareas administrativas requeridas de manera precisa y oportuna
* utiliza procedimientos de escalamiento correctos en todos los problemas irresolubles fuera del rango de su experiencia
* revisa toda la información técnica relacionada con los productos admitidos, incluida la información nueva y actualizada a medida que esté disponible.
* utiliza el equipo de laboratorio disponible y otros recursos para solucionar problemas de manera efectiva. Devuelve los recursos a las condiciones de trabajo adecuadas cuando se
* mantiene/renueva las certificaciones de la industria
* realiza otras tareas que se le asignen
certificaciones deseables
* a+, network+, mcts, security +, mcsa, ccna, linux +
beneficios y prestaciones
* trabajo hibrido en naucalpan edo. Méx. (3 días oficina, 2 en casa)
* esquema 100% nómina
* sueldo base segun experiência y certificaciones
* prestaciones superiores a las de la ley
tipo de puesto: tiempo completo
sueldo: $17,000.00 - $20,000.00 al mes
horario
* rotativo
* turno de 8 horas
prestaciones
* caja de ahorro
* seguro de gastos médicos
* seguro de gastos médicos mayores
* seguro de vida
* trabajar desde casa
* vales de despensa
tipos de compensaciones
* bono anual
* bono de productividad
pregunta(s) de postulación
* la vacante es para trabajar de manera hibrida en naucalpan, edo. Méx. No es remota
idioma
* inglés (obligatorio)
lugar de trabajo: remoto híbrido en 53120, ciudad de méxico
help desk analyst
hoy
en kodefree no encontramos en búsqueda de tu talento como ingeniero de soporte técnico/ help desk analyst
¿qué necesitas para participar en nuestro proceso?
* lic. en sistemas o carreras afines
* experiência mínima de 2 años en sistemas y/o soporte
* actitud de servicio, empatía, sentido de urgencia, orientado a resultados, comunicación
* habilidades técnicas:
* soporte técnico a colaboradores de la empresa
* mantenimiento preventivo y correctivo en equipos de cómputo
* instalación y configuración de software y/o programas
* conocimiento de servidores y respaldos de información
* sistemas operativos: windows y mac os
* deseable: manejo de productos de marca dell
ofrecemos
* sueldo base mensual de $15,000 a $8,000 brutos (antes de impuestos)
* esquema 100% nómina y prestaciones de ley
* 7 días personales al año
* seguro de gastos médicos mayores
* seguro de gastos médicos menores
* plan de capacitación y carrera
* crecimiento profesional
* vales de despensa
* bono de cumpleaños
* entrega de equipo de cómputo
* home office (con disponibilidad para acudir a oficina en caso de requerirse)
* horario flexible, cumplimiento por objetivos
si estás interesado postúlate por este medio y nos pondremos en contacto contigo
tipo de puesto: tiempo completo
salario: $15,000.00 - 18,000.00 al mes
horario
* lunes a viernes
prestaciones
* opción a contrato indefinido
* seguro de gastos médicos mayores
* vales de despensa
experiência
* sistemas / soporte: 2 años (deseable)
lugar de trabajo: in person
analista help desk
hoy
vacante help desk
únete a nuestro equipo!
trabajo de lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs.
preparatoria terminada
conocimiento de software, web y conocimiento en terminales punto de venta bancarias.
facilidad de palabra, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.
no es necesario tener experiencia, brindamos capacitación previa --
actividades a realizar:
* apoyo y soporte a técnicos en campo.
* capacitacion de nuevos tecnicos.
sueldo $9,000- $1,000
tipo de puesto: tiempo completo
salario: 9,000.00 - 11,000.00 al mes
horario
* turno de 8 horas
prestaciones
* uniformes gratuitos
lugar de trabajo: in person
help desk 4988
hoy
vacante para la empresa corporativo asosa en azcapotzalco, ciudad de méxico
solicita
help desk/4988
zona: laboral: azcapotzalco
escolaridad: licenciatura o ingeniería concluida en sistemas o telecomunicaciones.
experiência: de 2 a 5 años en puesto similar, reciente y estable
actividades
* soporte técnico remoto y presencial nível 1 y 2.
* instalación, configuración y administración de sistemas operativos.
* configuración e instalación de office.
* llevar a cabo la ejecución del plan de mantenimiento preventivo o correctivo.
* instalación y mantenimiento a cableado de red y switches.
* control de inventario de equipos.
* manejo de servidores, impresoras, cctv.
disponibilidad de horario de lunes a viernes de 8:00am a 5:00pm
ofrecemos sueldo de $16,000 a $22,000 brutos +prestaciones de ley + contrato directo + oportunidad de desarrollo
importante: comunicarse para solicitar entrevista con lic. Rocío bastida/ horario de atención de 9:00am a 17:30pm
consultotocompuntomx
cincuentaycincosetentaydosnoventaycuatroochentaynueveveintidos
nível de educación deseada: superior - titulado
nível de experiência deseada: nível medio
función departamental: tecnología / internet
industria: telecomunicaciones
habilidades: servidores, cctv, soporte remoto y presencial, primer nível y segundo
security help desk analyst
hoy
introduction
at ibm, work is more than a job - it's a calling: to build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
your role and responsibilities
ibm security help desk analysts are responsible for receiving user id requirements (creation, deletion, changes) from clients and attending such requirements according pre-defined processes and flows
required technical and professional expertise
* confirm all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
* 1st level support for user-id provisioning troubleshooting.
* escalate problems (when required) in a timely and proactive manner to 2nd level of support
* record, track, and document the security help desk requests in the ticketing tools defined.
* identify and learn appropriate software and hardware used and supported by the organization.
* evaluate documented resolutions and analyze trends for ways to prevent future problems.
* develop help sheets and frequently asked questions lists for end users.
* basic active directory knowledge: creating user accounts, reset passwords, create groups, etc.
* basic oracle identity management knowledge: creating user accounts, reset passwords, create groups, etc.
* provides after hours and on-call support as needed.
preferred technical and professional expertise
* knowledge of ticketing tools (e.g. Remedy, maximo)
* active directory user id management
* knowledge of itil methodology
* operational knowledge of oracle identity manager
* ms exchange user id management
* strong verbal and written skills
about ibm
location statement
ibm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Ibm is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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