The main objective of the material customer service is to provide customer support to a set list of customer accounts. Has three main focus areas:maintenance and understanding of customer demandsmanaging customer shipmentsmanaging communication around areas that impact demand and/or shipmentsyour responsibilities:daily maintenance of demand forecasts and purchase orders into bpcs, ensuring adherence to order acceptance policiesanalyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externallymanaging shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customersworking with production, shipping, materials and other departments to respond to customer inquiries or issues in a timely mannerdeveloping inventory, production and delivery plans for the customerserving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectationsassisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launchanticipating customers' needs in order to ensure maximum customer satisfactionensures ownership and business continuity for account coveragequalifications, knowledge and skills:bachelor's degree is preferredadvanced or fluent english – emails and some conference calls in englishexcellent written and spoken communication skills in spanishdetail oriented with the ability to multi-task and set prioritiesstrong desire and ability to serve customers and solve problemsmust be able to work well independently and escalate appropriatelystrong analytical skills including use of excel, including pivot tables, waterfall analysisstrong knowledge of customer facing eci processestipo de puesto: tiempo completosueldo: $1.00 - $12.00 al mesexperiencia:industria maquiladora: 1 año (deseable)cadena de suministros: 1 año (deseable)idioma:inglés fluido (deseable)lugar de trabajo: empleo presencial