Head of client risk management
*role purpose*
reporting to the wpb head of fraud, credit & control services, the newly formed head of client risk management (crm) role is a senior leader responsible for ensuring appropriate first line non-financial risk management, control activities and issue management are effectively embedded within wpb's hbmxhbmx market, with a core focus on external and client risk.
this will be achieved through:
- enforcing robust risk governance and ensuring all stakeholders have visibility of key risks and remediation activity.
- setting, communicating, and monitoring risk appetite in line with business requirements.
- facilitating controls remediation where required.
- raising awareness and understanding of risks controls and risk management.
- continuously improving the control and monitoring of risk, including behaviours.
- managing the end to end first line of defense (risk profile, control effectiveness and issue management)
- the role holder will be responsible for first line of defense activity and will engage with second and third line of defense proactively and collaboratively to ensure the consistent and effective implementation and performance of operational risk framework and control assurance of the first line of defense for lam entities.
the role is critical in the context of increased internal, as well as external (e.g. Pra/fca), attention to identify, measure, evaluate, control and manage risk effectively.
it involves close interaction with senior management in liaising with regulators, auditors and other external bodies.
the role holder will support the safe growth of the bank by ensuring wpb activities align to the non-financial risk strategy, challenging senior leaders to avoid introduction of risk.
accountabilities will include:
- setting and executing strategy to enhance risk and control management for wpb's *hbmx* market.
- risk & control assessments throughout wpb, incidents, issues and action management, de-risking activities and remediation, and thematic reviews and read across.
- ensuring operational resilience within wpb lob.
- ensuring appropriate governance and reporting is in place for local, regional and global fora where hbmx wpb has representation.
additionally, the job holder will act as wpb's regulatory focal point with mexican financial regulators (banxico, cnbv, condusef, ipab), and as conduct champion on all initiatives to be implemented within wpb.
- sales quality and suitability activities including conduct, complaints, sales suitability and sustainability.
execute different revisions to validate whether sales are performed aimed at covering customer needs and following established guidelines.
- customer due diligence, sanctions, anti-bribery and corruption activities, frontline financial crime training, and customer selection and exit management business activities, including:
- ensure that the onboarding process, kyc, crs certification, fatca assessment, customer risk calculation (local regulatory ram 115), document validation and name screening are performed in accordance with local regulations and global guidance
- execution of periodic reviews and trigger events processes, ensure the completion of the book of work customer reviews (bow), and lead on all global and local enhancements initiatives for pr&te within wpb hbmx.
global and local peps register & management (local peps, based on mexican regulation criteria).
- tactical transaction monitoring scenarios, risk assessment model implementation and execution for existing to bank customers, data management & mi for periodic review process, pep screening (pep identification in wpb portfolio).
definition and monitoring of processes to identify clients outside risk appetite.
- oversight and management of the customer exit process and client selection process.
execution review and mi, as well as the controls of the customer exit process.
oversight of the csra and seqs sanctions control.
coordination wpb rrcsc, in country rrcsc and wpb lam rrcsc
- design and deployment on tactical solutions for aml and fraud prevention (cashier checks, unusual transactionality, potential bec identification); regulatory compliance with electronic transfers (spid and spei), and ram calculation for new and existing to bank customers
- leading framework and policy implementation for risk management including embedding of non-financial risk.
- providing control expertise and opining on end to end health of the control environment, including amg, insurance and gpb.
requirements
principal accountabilities
*protect the bank*:
- define the wpb crm strategy to enhance the risk and control environment, ensuring appropriate controls are implemented and monitored and that all services and technology are delivered in line with the bank's risk appetite whilst adhering to all regulatory requirements.
- identify and proactively manage current and emerging risks related to changes to services, processes