*helpdesk level ii technician*the role will be the first main contact for all tier-2 technical support needs for internal users.
the position will provide customer service and troubleshoot a variety of technical issues, including hardware, software, utilities, and telecommunications.
*responsibilities*- providing technical support and consulting services on all it related matters- answering inquiries received at the help desk and accurately classifying, prioritizing and recording the service requests into zendesk ticketing system- working with users to appropriately diagnose the nature of their problems and resolving software, hardware and mobile device issues- working with vendor support contacts to resolve technical problems with desktop computing equipment and software- responsible for imaging, configuration and deployment of new workstations- redeployment (imaging and configuring) of workstations to new users as necessary- checking the queue for tickets that have come in after other shifts have ended and working tickets that can be worked- escalation point for tier 2 or management as necessary- correctly prioritizing tickets as needed (low, normal, high, urgent, critical)*requirements*- 2-4 years of experience in it or an equivalent combination of work experience and education- mac knowledge- bachelor's degree in a related field preferred- strong analytical, quantitative, and problem-solving abilities- ability to identify and solve problems with limited supervision- thorough attention to detail- experience excelling within fast paced, high energy environments- entrepreneurial minded with an internal drive to continuously hit goals and succeed- fluent englishtipo de puesto: tiempo completosueldo: a partir de $25,000.00 al meshorario:- turno de 8 horaspregunta(s) de postulación:- ¿cuál es tu expectativa salarial?- ¿cuántos años de experiência tienes brindando help desk support?- ¿cuál es tu nível de inglés?