*your mission*:
as a customer care specialist, you will assist customers from mexico & america with their questions and problems.
*what you'll be doing*:
- help customers from mexico & america in order to perceive the highest satisfaction and comfort (currently 60% mexico, 30% us and 10% south america).
contacts will mainly come from sport clubs using the playtomic booking system and from players who make reservations through playtomic app or website
- onboard club managers in our saas giving them the right feeling since the first moments they will have with us
- report in the most accurate way bugs and feedback coming from our users.
we want to provide the best experience for our customers, you will be part of this process
- be in charge of customer's happiness.
a happy customer is a loyal customer!
*who you'll be playing with*:
before starting the match, we want to share with you who your team players will be:
costumer care specialists from different regions, business development representatives, business development managers, regional managers, padel community growth manager, and more!
*our ideal "player"*:
- has a customer-oriented attitude
- at least 2 years experience in customer care possibly in tech companies
- based in guadalajara, mexico
- native in spanish and english
- good knowledge of excel and other productivity tools
- great accountability and personal organization
- proactive and curious, with the aim to improve continuously
- able to demonstrate high empathy to our customers
- lover of problem-solving in all the possible circumstances
- racket and sports lover
*what's in it for you*:
- permanent contract and salary based on experience.
- opportunity to work in a top international team, plus fun (who plays paddle tennis at work?).
- 15 days of vacation + day off on your birthday + 2 days off per year of wellness days in august.
- discounts with gympass (in gyms, health and mental apps etc)
- flexible working hours - remote work and summer schedule in july and august.
also 7 working hours on fridays, so we have the evening off to enjoy the weekend.
- flexibility to attend or organize events.
- software and enterprise tools for analysis, marketing and business intelligence (mix panel - meta base - one signal)
- corporate bonuses for playing your racket sports around the world
*our hiring process*:
last, and for you to start warming up, we want to show you what our process looks like:
- *_people interview_*_ - first contact and cultural fit._
- *_ technical_*_ _*_interview_*_ with your direct manager_
- *_ final interview_*_ with the customer care director (and maybe another team member)_
*about us*:
we are europe's largest racket sports app for players and clubs.
our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.
since 2017, playtomic has earned the trust of national and international investors, consolidating it as one of the main european players in sports digitalization., and you will find +150 co-workers around the world with headquarters in spain and offices in italy, portugal, sweden, finland, belgium, uk, eeuu and mexico.