Compliance product support engineer
we are looking for an experienced compliance product support engineer to join our global technical support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, iot systems, and data integrity.
Our customers rely on samsara to comply with the workplace safety requirements established by the department of transportation (dot/fmcsa). You will serve as the primary technical authority for the software components associated with the eld compliance product and act as the critical bridge between our customers, field teams, and r&d to ensure 100% accuracy in recording hours of service (hos) and records of duty status (rods).
In this role, you will:
serve as the final escalation point for intricate eld compliance product for post‑sales customers.
Own the end‑to‑end lifecycle of complex product issues, coordinating possible issues and jira tickets with r&d to drive timely fixes and clear stakeholder visibility.
Analyze device telemetry and fleet‑level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
Provide technical support for audits & inspections in collaboration with our escalations, product, and legal teams.
Drive continuous product improvement by leading post‑mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
Collaborate with support and r&d teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
Lead technical feedback for new products to ensure supportability and ease of customer understanding.
Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
Elevate the organization’s technical expertise by providing technical coaching and conducting case reviews for support engineers.
Minimum requirements
b.s. in computer science, engineering (mechanical/electrical), or other technical field.
6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware‑integrated products.
Familiarity with eld related rules and regulations.
Excellent customer service and interpersonal skills, with the ability to influence individual contributors and leaders across the company.
Excellent written and verbal communication skills; able to speak at technical and conversational levels.
Technical know‑how – comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with saas systems.
Demonstrated strong resourcefulness, creativity, and problem‑solving skills.
Adaptability and ability to thrive in a fast‑paced, dynamic work environment.
Experience in direct customer interaction, incident response, and participation in a rotational after‑hours/on‑call support cadence.
An ideal candidate also has
experience with fleet regulatory requirements for compliance.
Experience in the telematics industry.
Data analysis skills; python, sql, and tableau.
Total rewards
base salary, performance‑based bonus/variable pay, and equity for eligible roles in a high‑growth public company. Compensation exceeds market standards. We also offer a flexible remote model, a professional development stipend, comprehensive health & parental leave plans, and more.
Flexible working
remote work is supported where it aligns with operational requirements. For certain positions, proximity to an office or specific geographic area may be required for collaboration or resource access. All employment offers are contingent upon legal work authorization in the required location.
Belonging at samsara
all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
Accommodations
we are committed to ensuring equal opportunity for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com if you require reasonable accommodations throughout the recruiting process.
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