Job overview:
this position is responsible for devising comprehensive support strategies for product lines and ensuring seamless integration of service requirements into the development process.
main responsibilities:
* craft support roadmaps: develop strategic support plans for product families, adhering to established protocols and methodologies.
* represent service interests: act as the representative of services within product core teams, fostering collaboration and ensuring alignment with business objectives.
* drive performance metrics: establish targets for product service metrics, monitor performance, and identify areas necessitating corrective measures.
* collaborate across teams: engage in cross-functional efforts with regional and global teams to plan, execute, and evaluate service and support initiatives.
* lead project execution: execute comprehensive project plans, ensuring successful outcomes and adherence to established timelines.
* develop customer relationships: foster strong relationships with customers, contributing to revenue growth and overall client satisfaction.
* cross-functional collaboration: collaborate closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations.
* liaise with business units: act as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication.
* provide research support: apply foundational principles and contribute proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
* support priority projects: direct priority projects, maintaining relationships with internal stakeholders and sharing information via standardized reports.
key skills and qualifications:
* strategic thinking: ability to develop comprehensive support strategies and drive business results.
* communication: effective communication skills, with the ability to collaborate with cross-functional teams and communicate complex ideas.
* project management: proven ability to lead project execution and ensure successful outcomes.
* customer relationship building: strong relationship-building skills, with the ability to foster customer loyalty and drive revenue growth.
* analysis and problem-solving: ability to analyze complex problems, identify solutions, and implement corrective measures.
benefits:
this role offers a competitive compensation package, opportunities for career growth and professional development, and a dynamic work environment that fosters innovation and collaboration.