*telemarketer / customer service relations officer*:
*job summary*:
*key purpose of the role*:
- act proactively in order to minimize information and tools gaps with the aim of improving the service offered
- find effective solutions in managing a complaint or disservice demonstrating the value of the company
- create a climate of trust to retain customer loyalty
- adopt and comply to the company standards and procedures
- follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results
- contribute to create and maintain a high-quality work environment so all team members are motivated to perform at their highest level
*education & skills*:
- language capabilities:
- 3 officers: fluency in english (french is a strong plus); at least one with good french (able to backup for emergency or residual cases the “french speaking” officer)
- 1 officer : fluency in french and english (italian is a strong plus)
- any officer: able to speak in spanish or portoguese is a strong plus
- at least 3 year of experience in customer service (phone channel inbound and outbound mandatory)
- analytical capabilities potential
- strong communication and listening capabilities
- strong sales and problem solving approach
- strong teamworking approach
- able to work under pressure
- good knowledge of excel and power point and crm tools (salesforce experience is a plus)
- available to work on shifts (monday to friday opening hours between 8am and 8 pm)