Descriptionoperations is at the heart of amazon business.
we are known for our speed, accuracy and exceptional service.
our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.
in these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises.
our scale is expansive and our presence is growing.
our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.the last mile optimization team's primary mission centers on analyzing and designing on-road operational strategies, leveraging data-driven insights to enhance delivery efficiency.
the last mile optimization manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives.
by implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on-road execution.
this strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency maintaining a perfect balance between delivery channels and cost-effectiveness across the entire last-mile operation.key job responsibilitiesmanaging an environment concerning the delivery of amazon orders direct to our customers, subject to seek the best efficiency in our on road operations designcollaborate closely with amzl and dsp teams to ensure the proper balance between network efficiency and partner satisfaction.works with key business partners such as planning, fulfillment experience, finance, business coach, operations, fx, amflex, aces, hubdp, edsp, and topology4.be a change agent who is comfortable pushing on dependencies and gaps to meet previously agreed upon commitments.define last mile operations model to determinate optimal channel allocation volumeon road evaluation projects to guarantee alignment along all the strategies, such us speed, cost, spr, dpph)focus on channel allocation optimization, on-road operation projects and on road operation optimizationbasic qualificationsbachelor's degree5+ years of program or project management experience5+ years of working cross functionally with tech and non-tech teams experienceexperience using data and metrics to determine and drive improvementsexperience owning program strategy, end to end delivery, and communicating results to senior leadershipknowledge of excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/if formulas, data cleansing, array formulas, etc.)fluent spanish and englishpreferred qualifications5+ years of managing stakeholders in cross-functional project experience5+ years of driving process improvements experiencemaster's degree, or mba in business, operations, supply chain, organizational, operational excellence development, instructional design or related fieldexcited about working in a diverse group and contributing to an inclusive cultureour inclusive culture empowers amazonians to deliver the best results for our customers.
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