Customer service representative – customer service
responsibilities:
* assist account managers and renewal managers with daily office tasks related to maintaining and processing customer accounts.
* manage day‑to‑day activities for customer insurance accounts.
* process policy changes, endorsements, and system updates for agency and direct bill endorsements.
* produce proofing documents such as additional insured, loss payee, standard certificates, and auto id cards.
* maintain records of communication in the agency management system (ams) using proper service team acronyms and templates.
* collaborate with the account onboarding team to process new and renewed tasks.
* assist other service team members with account‑related workflows.
* follow company protocols for processing changes, certificates, and client service tasks.
* manage the customer account activity dashboard.
* ensure compliance with external and internal policies.
qualifications:
* high school diploma or equivalent.
* minimum 1 year of professional experience in a customer service or administrative role.
* fluent in english; spanish is a plus.
* strong computer skills; erp experience is a plus.
* excellent communication skills; ability to interact with company executives.
* team‑oriented with a proactive mindset.
bilingual customer service agent – remote (connectnet)
responsibilities:
* respond to customer queries and requests in english and spanish.
* translate communications as needed.
* identify and resolve customer issues effectively.
* maintain accurate records of customer interactions.
* provide product/service information to customers.
* collaborate with other departments to address customer issues.
qualifications:
* bilingual fluency in english and spanish.
* excellent interpersonal communication and empathy.
* problem‑solving skills.
* flexibility for rotating schedules and weekends.
compensation: competitive salary, statutory and superior benefits, savings fund, performance bonuses, 100% paid training.
customer service specialist – gc realty & development (remote)
responsibilities:
* answer resident questions and resolve problems, escalating when necessary.
* track resident interactions using internal tools.
* coordinate move‑outs and ensure all steps are completed.
* work cross‑functionally to prevent slip‑throughs.
* maintain accurate task creation and assignment within podio and comms app.
* document and follow through on all resident touchpoints.
* participate in continuous improvement discussions.
qualifications:
* 1+ year of customer service or administrative experience (3+ preferred).
* experience in a tech‑enabled, fast‑paced environment.
* strong written and verbal communication (english required).
* ability to multitask and prioritize calmly.
compensation: $7‑$9 usd per hour. Full‑time, 8 am – 5 pm cst. Remote; reliable internet required.
scheduler – home care
responsibilities:
* answer incoming client calls and respond to inquiries professionally.
* communicate consistently with caregivers and clients to support service delivery.
* serve as liaison between caregivers and the office manager.
* receive and process referrals and inquiries.
* assist with sales, marketing, and public relations as needed.
* adjust priorities for scheduling changes and business needs.
* maintain integrity and professionalism in all interactions.
* schedule and coordinate day‑to‑day caregiver assignments.
* maintain accurate caregiver work records in clearcare.
* ensure personnel files and documentation are current.
* perform on‑call coordinator duties outside normal business hours.
* conduct general office and clerical duties.
* support telephony system monitoring and payroll processing as needed.
qualifications:
* high school diploma or equivalent.
* minimum 2 years of business or office experience.
* basic office, computer, and organizational skills.
* excellent interpersonal and telephone communication.
* knowledge of common medical terminology preferred.
* ability to work independently and exercise sound judgment.
* proficiency in english.
* availability for on‑call duties outside normal office hours.
compensation: $1,060 – $1,062 per month.
airport operations – customer service (united airlines)
responsibilities:
* provide friendly, professional service to customers at airport lobbies and gates.
* assist with ticketing, baggage handling, and greeting passengers.
* resolve customer travel issues and make experiences memorable.
* receive and direct calls, greeting and advising customers.
* prepare tickets, determine fares and routing.
* maintain safety standards and uphold company values.
* work any shift as assigned in a 24‑hour, 7‑day operation.
qualifications:
* high school diploma or equivalent; minimum age 18.
* excellent interpersonal skills; proficiency in english and spanish.
* comfortable with computers, mobile devices, and new technologies.
* physical ability to stand and walk for entire shift, lift and handle baggage.
* ability to travel for training.
* authorized to work in mexico without sponsorship.
* valid passport and u.s. visa.
preferred qualifications:
* previous airline, travel or hospitality experience.
* bachelor's degree.
eeo statement: equal opportunity employer — minorities/women/veterans/disabled/lgbt.
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