Company description:go to limbo is a growing company dedicated to vacation rentals, committed to delivering authentic, personalized, and high-quality experiences to our guests. Our operation combines technology, hospitality, and human warmth to create memorable stays in every property we manage.role description:we are looking for a bilingual guest service submanager to join our team in condesa, mexico city. This person will be responsible for coordinating and executing daily operations related to guest services, ensuring an exceptional experience from booking to check-out.the submanager will collaborate closely with other departments (housekeeping, maintenance, administration) and play a key role in supervising the concierge team.key responsibilities:oversee the check-in and check-out processescoordinate operational schedules and manage reservationsensure quality standards in cleanliness, maintenance, and property presentationhandle and resolve guest incidents promptly and professionallymonitor reviews and propose improvement actionsfollow up on guest complaints and expectations with diplomacysupervise the operations team and support their professional growthact as a communication bridge between guests and internal departmentscover absences and days off of the guest service managerqualifications:full professional proficiency in both spanish and english (spoken and written)previous experience in customer service and guest relationsproven experience in team management and strong leadership skillsexcellent communication and interpersonal abilitiesconflict resolution and decision-making under pressurefamiliarity with hospitality technology toolshigh attention to detail and strong organizational skillsproactive attitude and guest experience-oriented mindsetprior experience in similar roles is highly valued.what we offer:career growth opportunities within a dynamic and expanding companya young, collaborative work environment focused on continuous improvementflat leadership structure with autonomy and visionactive participation in both operational and strategic decisions. Interested?Send us your cv or apply directly through linkedin.we are offering a competitive monthly salary of 17,000 mxn. We’d love to meet you and grow together at go to limbo!