.your tasks- act as the primary liaison with the bpo provider in the region, ensuring seamless hr administration, payroll, and contract management.- define, monitor, and continuously improve service level agreements (slas) and performance metrics with the bpo provider.- oversee locations hr services delivery specialists, who are responsible for monitoring all supplier deliverables and commitments in their respective location.- ensure compliance with the obligations outlined in the bpo services agreement and address any service gaps.leading internal hr operations- manage hr service delivery for locations outside the bpo scope, ensuring standardization and process efficiency.- lead a team responsible for hr data administration management, time & attendance and payroll or payroll bpos.- oversee daily operations of the payroll shared services team to ensure consistent, timely, and accurate service delivery.- develop and implement best practices for operational excellence in hr service delivery.- foster a culture of continuous improvement and high employee satisfaction.compliance & risk management- ensure that all hr policies, payroll operations, and employment contracts comply with local labor laws and company standards.- monitor compliance with contractual obligations, ensuring alignment with the service agreements- partner with legal and compliance teams to mitigate risks related to hr data security, data protection, and other regulations.digital transformation & hcm global solution implementation- lead and support the implementation of a hcm global digital solution in the region, ensuring smooth adoption and integration into hr operations.identify and leverage automation and digital tools to enhance efficiency, accuracy, and user experience.work cross-functionally with it, hr, and business leaders to ensure digital hr solutions support broader organizational goals.ensure that hr data is accurate and accessible, enabling data-driven decision-making.
*profile*:- education & experience - bachelor's or master's degree in hr management, accounting, finance, law business administration, or a related field.
minimum 5 years on the leadership positions in hr shared services, hr operations, or supplier management.
fluent in english and spanish.
strong vendor management experience, with a background in monitoring supplier performance and ensuring sla compliance.- expertise in hr service delivery - hr data administration, payroll, and labor law compliance across americas region (especially u.s. and mexico).- hr technology expertise - understanding of hcm systems (e.g., sap successfactors, workday, oracle hcm) and their impact on hr services delivery.- problem-solving & decision-making - strong analytical skills to assess system issues and develop effective solutions