Director of crossborder logistics operations & client relations
location: monterrey, mexico
job overview
beyond operational excellence, this role has a strong mandate to drive growth within existing client accounts. The incumbent will expand business opportunities by leveraging service performance, proactive engagement, and strategic capacity planning. The ideal candidate is a strategic thinker with deep understanding of supply chain management, logistics, carrier management, and a proven ability to cultivate and expand client partnerships in close collaboration with sales, account management, and carrier sales teams.
1. Strategic planning & account growth
* collaborate with senior management to develop long-term strategies for operations and account expansion.
* partner with sales, account management, and carrier sales teams to identify opportunities for organic growth within current accounts, maximizing share of wallet.
* provide accurate input to the pricing department for rfps and renewals to strengthen client relationships and secure additional business.
2. Customer relationship & business growth
* work closely with sales, account management, and carrier sales leadership to identify cross-selling and up-selling opportunities.
* increase revenue from current clients by ensuring superior service, strengthening trust, and positioning the company as a growth partner supported by integrated carrier solutions.
3. Carrier management
* implement and train best practices to acquire capacity from carriers, focusing on carrier relationship development, negotiated discounted rates, and service reliability.
* work with carrier sales to maintain a growing active carrier base with detailed equipment and resources that can be strategically deployed to meet evolving client needs.
* identify struggling lanes and work with the carrier sales team to acquire more capacity and develop tailored solutions for customer requirements.
operational objectives – customer service & account growth
* personally attend at least one monthly meeting with key clients to strengthen relationships and explore additional business opportunities in coordination with the sales manager and carrier sales leadership.
* increase volume and revenue from the existing client base by 15% within the next 12 months through improved service performance, proactive engagement, and strategic carrier-enabled solutions.
qualifications
* bachelor’s degree in logistics, supply chain management, business administration, or a related field.
* minimum 10 years of experience in logistics, supply chain management, or 3pl operations, with at least 5 years in a leadership role.
* advanced english skills.
* strong understanding of logistics software and technology, including warehouse management systems (wms) and transportation management systems (tms). Experience with mcleod is a plus.
* excellent leadership, communication, and interpersonal skills.
* proven ability to manage budgets, analyze financial data, and drive cost-effective solutions.
* strong problem-solving skills and the ability to make data-driven decisions.
* ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
location: monterrey, nl
job type: full-time with full benefits
salary: $90,000 mxn + bonus
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