*transnational company global leader in marketing and distribution of food supplements requests*:
*supervisor, technical support*
*description*
the end user support supervisor leads a team in providing operational support, install, move, add and change (imac) requests, and event support. The end user support supervisor focuses on ensuring timely and high-quality delivery of service and coordinates with other cross-functional teams to ensure delivery
*requirements*:
- bachelor's degree in computer science or related field.
- bilingual (english and spanish), capable to sustain business conversations
- 6 years or more of experience in desktop support
- 5 years of experience in diverse operating systems
- experience managing 1-2 people in end user support and ensures the delivery of 1 segment of work
- experience monitoring compliance with established slas and kpi reviews
- responsible to solve complex problems related to users and 2 nd, 3 rd level support
- ensure that all incidents and tasks coming from corporate or 2 nd, 3 rd level areas are being closed correctly
- provide expert technical guidance and support to analysts and jr analysts
- experience working with ticket administration tools (servicenow, remedy)
- itil knowledge
- experience working with windows 7, windows 10, macos, ios / android mobile, basic windows server experience
- experience working with microsoft office 2016 and 365 support
- basic knowledge regarding other is infrastructure areas like networking, servers, data center, storage
- experience and knowledge of all areas of infrastructure, hardware and software.
*abilities and skills*:
- effectively communicates ideas in written and verbal communication.
- capacity for teamwork.
- taste for providing customer service.