About youyou are someone who enjoys solving complex problems and working closely with customers to deliver high-quality software implementations. You are detail-oriented, collaborative, and comfortable managing multiple projects in fast-paced environments.you are motivated by improving processes, driving successful implementations, and delivering excellent customer experiences. You thrive when coordinating cross-functional teams, managing stakeholder expectations, and ensuring projects are delivered on time and within scope.note: this position is offered under a contractor model for a period of 6 months.you bring to applaudo the following competencies: bachelor’s degree preferred; master’s degree is a plus.5+ years of experience in technology or software implementation roles.4+ years of experience working in a saas environment, preferably with enterprise customers.strong project management experience leading multiple customer implementations simultaneously.experience creating and maintaining project documentation such as project charters and project plans.experience communicating effectively with customers and executive stakeholders.strong analytical, logical, and problem-solving skills.highly detail-oriented with strong organizational skills.process-oriented mindset with the ability to identify risks and manage escalations.proficiency with salesforce, confluence, jira, and project management tools such as ms project or smartsheets.project management certification such as pmp is preferred.excellent written and verbal communication skills with the ability to explain complex concepts clearly.ability to work independently while collaborating effectively with cross-functional teams in fast-paced environments.advanced english proficiency, as you will work directly with us-based clients.you will be accountable for the following responsibilities: lead the implementation of the client management system across multiple customer projects simultaneously.develop project charters and project plans, ensuring proper scope definition and resource allocation.provide regular communication to customers regarding implementation progress, project status, and potential risks.act as the voice of the customer between engineering, product teams, and system users.collaborate with cross-functional teams to ensure project tasks are completed on time and within scope.identify project risks and manage internal escalations to mitigate potential issues.create and deliver customer training sessions and implementation documentation.support internal process improvements and contribute to training materials and implementation best practices.communicate effectively with customers, product managers, and engineers to ensure alignment and successful delivery.qualificationsexperience leading software or saas implementations.strong project management and stakeholder communication skills.experience working with enterprise customers and cross-functional teams.advanced english proficiency.additional informationabout uswe are engineered different.at applaudo, talented people design, build, and scale meaningful, ai-powered solutions that create real business impact. As an ai-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow.we are building a high-performance culture grounded in five values: empowering excellence, collaborative teamwork, unsolicited respect, consistent transparency, and efficient communication. These define how we work, how we support one another, and how we hold ourselves accountable.applaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading ai-native transformation at scale.