*customer service excellence required*overview:we are seeking a skilled customer service professional to provide top-notch support to our clients. As a representative of our team, you will be responsible for ensuring customer satisfaction and resolving inquiries efficiently.responsibilities:respond promptly to customer inquiries via multiple channels, including phone, email, chat, and social media.resolve issues effectively, maintaining high customer satisfaction ratings.document interactions and follow up on complaints or requests in a timely manner.manage escalations and collaborate with internal teams as needed.process promotions, rewards, and loyalty programs to enhance customer engagement.requirements:2+ years of experience in customer-facing roles; contact center experience is highly valued.proficient in microsoft office suite and proficient in salesforce (or similar crm systems).english language proficiency at c1 level; french language skills (b2) are a plus.