Job Description
Join our dynamic Engineering team as a
Certification Support Services Specialist
, where you'll play a key role in supporting product safety and compliance. In this position, you'll manage essential non-certification engineering projects—such as corrections, transfers, and file reinstatements—ensuring they are completed accurately and on time. You'll also be the go-to expert for administrative support in FLEX and client reporting, helping drive the success of certification-related initiatives.
This is a great opportunity for someone who thrives in a detail-oriented environment, enjoys working cross-functionally, and is passionate about contributing to product safety and quality.
Responsibilities
- Lead Project Execution: Manage the lifecycle of non-certification engineering projects, from scope analysis to completion.
- Support Certification Efforts: Assist engineers with certification-related tasks by handling administrative processes and preparing client reports.
- Be the Client Liaison: Communicate effectively with internal teams and clients to clarify project scope, resolve issues, and exceed expectations.
- Own the Process: Serve as the Project Handler of record, ensuring all documentation and systems are up to date.
- Drive Continuous Improvement: Apply process improvement techniques to enhance efficiency and service quality.
- Maintain Key Relationships: Manage special handling requirements and maintain strong client connections.
- Stay Tech-Savvy: Use tools like FLEX, ECM, Workbench, and MS Office to manage projects and documentation.
Qualifications
- High School Diploma or equivalent, plus at least one year of relevant experience.
- Basic understanding of UL services, policies, and procedures.
- Strong organizational and communication skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Advanced English skills (reading, writing, and speaking).
- Willingness to learn new systems and tools.
Hybrid