Responsibilities provides level 2 support to customers - resolving technical issues/error messages encountered by customers in a live production environment.monitor system performance using observability tools (kibana, logz.io, dynatrace) and identify potential issues before they impact users.respond to and troubleshoot user-reported incidents and service requests, pinpointing root causes and implementing effective solutions.document troubleshooting procedures, resolutions, and system configurations in a clear, concise, and easy-to-understand manner.collaborate with developers, network engineers, and other it professionals to diagnose and resolve complex technical problems.participate in on-call rotation for after-hours support.clearly communicate system issues, troubleshooting steps, and solutions to both technical and non-technical audiences.design, analyze, write code, modify and debug csg product applications.perform bug verification, release testing and beta support for assigned products. We are looking for candidates who have:bachelor’s degree in computer science or related field, or equivalent experience.2-3 years previous development or application support experience.experience in ticket and queue management.experience with java, linux, unix, windows server, aws, azure, and cloud infrastructure.proficiency in english in a business environment.advanced analytical skills for researching and correlating information to resolve issues.ability to support a 24x7 on-call rotation.availability to work in a hybrid work model.