Overview
account manager, small business accounts at nextiva. This role focuses on managing and growing the base of small business customers in the united states.
what you’ll do
* sell nextiva solutions through a primarily outbound motion to existing small business customers (less than 100 employees)
* uncover opportunities through strategic, prospecting and discovery-led outreach using calls, email, sms, and voicemail
* recommend and position nextiva solutions — from call center features to analytics and ai tools — that solve real business problems
* deliver personalized product demos that show how nextiva creates meaningful business outcomes
* identify and prioritize high-potential opportunities within the existing customer pool, leveraging structured outreach strategies and available insights
* qualify, prioritize, and close deals with confidence
* use salesforce to manage pipeline and forecast revenue accurately
* consistently meet or exceed monthly and quarterly sales targets
* collaborate cross-functionally to ensure a seamless customer experience and alignment across teams
* champion nextiva’s standard of delivering amazing service in every customer interaction
what we’re looking for
* 2+ years of experience in customer service, account management, inside sales, or business development in a fast-paced, high-volume environment in telecommunications, technology, or other relevant industries
* demonstrated success in outbound customer engagement — not reliant on inbound leads or support triggers preferred
* proven track record of meeting or exceeding quota and/or other relevant revenue kpis (retention, renewal, upsell/cross-sell, lead generation, etc.) preferred
* experience working in a high-volume environment and/or managing high volume books of business
* clear, concise verbal and written communication for high-volume outreach. English fluency required (spoken and written)
* proficiency with crm tools (salesforce preferred)
* comfortable navigating a team-driven sales model with a collaborative mindset
* highly coachable, organized, and motivated by results
nice to have
* bachelor’s degree in business management/administration
* b2b sales experience
* experience selling saas, ucaas, ccaas, or paas solutions
* experience delivering demos and pitch decks
* experience selling to us based customers
* experience with salesforce crm, pipeline forecasting, and qualification frameworks like bant or meddpicc
core competencies
* adaptability: quickly adjusts sales strategies in response to customer needs, or company priorities. Maintains productivity and focus during times of change. Demonstrates ability to quickly understand the value, features, and competitive differentiators of a unified communication platform. Translates technical capabilities into business value for customers and confidently educates buyers on how the platform solves communication and collaboration challenges.
* drive for results: consistently meets or exceeds sales targets by taking initiative, following through on opportunities, and maintaining a strong sense of ownership over individual performance and outcomes.
* resilience: maintains a positive and professional attitude in the face of rejection or setbacks. Uses feedback constructively and rebounds quickly to pursue new opportunities with energy and focus.
total rewards
our total rewards offerings are designed to allow nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.
* health - major health insurance for you, your legal partner, and children under 25 years, including vision and dental coverage
* insurance - life insurance (24 times your monthly salary)
* work-life balance - newly hired full-time employees at nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
* financial security - a 30-day christmas bonus, 50% vacation premium, company-matched food vouchers (1 uma/month), and a 13% matched savings fund (capped at 1.3x annual uma)
* wellness - employee assistance program and comprehensive wellness initiatives
* growth - access to ongoing learning and development opportunities and career advancement
location: guadalajara, jalisco, mexico | employment type: full-time | seniority level: entry level | job function: sales and business development | industries: telecommunications
referrals increase your chances of interviewing at nextiva. Get notified about new small business account manager jobs in guadalajara, jalisco, mexico.
#j-18808-ljbffr