*key responsibilities*
- design, develop, and implement servicenow solutions primarily within itsm and itom (discovery, cmdb, event management, service mapping, etc.)
- lead or contribute to platform upgrades, patching, and migrations, ensuring mínimal disruption to services.
- develop and maintain integrations with third-party systems (e.g., monitoring tools, cmdb data sources) using rest, soap, mid servers, and other protocols.
- collaborate closely with servicenow architects, product owners, and business stakeholders to translate requirements into effective solutions.
- maintain strong documentation and participate in code reviews and platform governance practices.
- proactively identify platform optimization and automation opportunities within itsm/itom processes.
- provide advanced troubleshooting, support, and guidance on best practices for servicenow development and architecture.
*required qualifications*
- *5+ years of hands-on servicenow development experience*, with a clear track record in delivering robust itsm and itom solutions.
- expertise in servicenow itsm modules: incident, problem, change, request, service catalog, knowledge, slas, etc.
- strong experience with itom components: discovery, cmdb, event management, service mapping, and orchestration.
- proficiency in javascript, rest/soap apis, and servicenow scripting (client scripts, business rules, script includes, etc.)
- hands-on experience with flow designer, integrationhub, and mid server architecture.
- servicenow certified system administrator (csa) required; additional certifications such as itsm, itom, or application developer are a plus.
- strong understanding of itil best practices.
- excellent communication and stakeholder management skills.
- hands-on experience with nowassist
*preferred skills*
- demonstrated success with cmdb automation
- familiarity with agile/scrum methodologies.
- experience working in large enterprise environments.
- exposure to security operations, grc, or performance analytics is a plus, but not required.
- itil foundations certification