*a. Job summary.*
the service delivery sr specialist, plays a critical role within the service delivery & quality department. This individual will be responsible for developing, implementing, and maintaining a robust kpi framework to measure and monitor organizational performance.
*b. Job responsibilities*
- partner with business stakeholders to identify and define relevant kpis aligned with strategic objectives.
- design and implement effective data collection processes for kpi measurement.
- conduct in-depth data analysis to identify trends, variances, and areas for improvement.
- develop and maintain kpi dashboards and reports for clear and concise communication of performance insights.
- monitor kpi performance and provide timely alerts and notifications for critical deviations.
- participate in the continuous review and improvement of kpi definitions and methodologies (using kaizen & kaikaku principles).
- collaborate with the cpi manager and other specialists to ensure data integrity and consistency across the organization.
- translate complex data analysis into actionable recommendations for enhancing operational efficiency and achieving kpi targets.
- prepare presentations and briefings to communicate data insights and recommendations to stakeholders.
*c. Job knowledge and skills*:
- excellent analytical and problem-solving skills.
- strong attention to detail and accuracy.
- ability to work independently and manage multiple priorities effectively.
- excellent communication and presentation skills.
- proficient in microsoft 365.
- experience with data analysis tools (e.g., excel, sql).
- proficient in data visualization software (e.g., tableau, power bi).
*d. Years of experience*:
- minimum of 2-3 years of experience in performance management, business intelligence or finance related.
- analytical experience or job position.
- proven track record of successfully developing and implementing kpi frameworks.
- experience working in a cross-functional environment.
*e. Education*:
- bachelor's degree in business administration, statistics, data mining, or a related field.
- data analytics related courses/ certifications.
- certification in scrum, six sigma, design thinking, or a similar performance improvement methodology a plus.
- language:fluent in english, portuguese desired
*nissan (nmex,nedm, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.*
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