The web operations manager will support the execution of web projects within various cms platforms (drupal, nutanix, adobe experience manager). The manager web operations will gather business needs from web delivery manager and translate those requirements into the features available in the wcda realm.
about the role
#li-hybrid
this role is based in mexico city. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
within marketing operations, the web centralized design and authoring team is responsible for centralizing and delivering web services to our brands. The web operations manager will support the execution of web projects within various cms platforms (drupal, nutanix, adobe experience manager). Will gather business needs from web delivery manager and translate those requirements into the features available in the wcda realm.
key responsibilities:
* proficiency in cms platforms such as drupal, adobe experience manager, and nutanix
* author, edit, and organize content within cms platforms
* coordinate with content author teams to incorporate forms, integrate with sfmc/databases, seo requirements, layout requirements, among other features required by marketing team
* coordinate with it for site provisioning and domain definition
* coordinate with cx for domain definition and records/info needed for internal registration
* provide guidance to content authors and designers to execute their tasks efficiently
* review intake forms and provide feedback to ensure alignment with business needs
* collaborate with the pod lead to share backlog requests for new features and communicate bugs to the product team promptly
* maintain communication with designers and content authors about new features and technical limitations
* support content authors and designers in scoping and managing timelines and processes
* proactively identify potential risks and suggest mitigation scenarios
* ensure compliance with recognized standards, practices, and regulatory requirements
qualifications:
* bachelor’s degree in web development, computer science, marketing, or related fields
* minimum 10+ years of experience
* 4-5 years’ experience in advertising agencies
* strong experience in web development and content management
* extensive experience with cms platforms such as drupal, adobe experience manager, or similar
* knowledge of website hosting, seo, serm, seo schema, website design, sfmc integration, embedded content
* proficiency in content authoring, editing, and organizing within cms platforms
* ability to manage multiple projects from concept to completion
* excellent problem-solving and active listening skills
* familiarity with emerging technologies like gen ai and agentic ai is advantageous
* advanced english proficiency
* training in project management is a plus
commitment to inclusion
novartis is dedicated to fostering an inclusive and diverse work environment. We provide reasonable accommodations for individuals with disabilities. If needed, please contact tas.mexico@novartis.com with your request and contact details, including the job requisition number.
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