About us
as one of the top ride-hailing companies in the world, we have been redefining the industry since 2013 with innovative mobile technologies and new business verticals, driving us toward becoming a super app. Join us in our mission to combat global injustice.
about the opportunity
we are looking for a business operations specialist for mexico with strong analytical skills and experience in driving growth through data-driven strategies. This position is needed to monitor kpis, optimize business performance, and execute local marketing initiatives while collaborating with cross-functional teams to enhance customer satisfaction and market expansion.
disclaimer: only cvs in english will be considered
what you will do:
- monitor and analyze core business kpis daily to identify performance gaps and growth opportunities. - develop and test data-driven hypotheses to improve overall business performance. - gather, clean, and analyze data from various sources to generate actionable insights. - support the development and execution of local marketing strategies with cross-functional teams. - drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps. - collaborate with teams including operations, marketing, and product to align strategies and ensure execution. - conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics. - contribute to strategic projects and support the launch and scale of new initiatives.
what we expect from you:
- proven track record of driving business growth and improving kpis such as rides, gmv, and net revenue. - strong analytical skills with experience using tools like google sheets, excel, tableau, and data studio. - solid understanding of customer satisfaction metrics and ability to act on customer feedback. - experience conducting customer development and marketing research, including field surveys. - familiarity with mvp testing and iterative business or product development. - fluent english (spoken and written). - proactive, goal-oriented, and highly self-motivated with strong communication and problem-solving skills. - background in project management, business development, or product development is a strong plus. - willingness to travel within mexico (20 to 25 percent) and occasionally abroad. - 1 to 3 years of experience in business operations, expansion, or launching in ride-hailing, delivery, or similar tech-driven industries.
we offer:
- be part of a growing and innovative company with a unique approach to ride-hailing. - health insurance - have the opportunity to significantly impact the company and the industry as a whole. - grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands. - competitive salary. - opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company. - boundless global exposure: a catalyst for multifaceted growth. - partially or fully paid additional training courses, and regular external and internal training.